Klim Induction Orange Mesh Motorcycle Jacket with CE Armor

At Moto Mercantile, we are committed to delivering your leather jackets, motorcycle jackets, motorbike suits, motorcycle pants, boxing gloves, and related products safely, efficiently, and with clear communication throughout the process. We want every customer to enjoy a smooth shopping experience from the moment an order is placed until it arrives at their door.

To make shopping easier and more convenient, Moto Mercantile offers free worldwide shipping on eligible orders, with no hidden shipping charges at checkout unless otherwise stated.

1. Order Handling and Processing Time

All orders placed with Moto Mercantile are carefully reviewed, prepared, quality checked, and processed before shipment.

Our standard order processing time is 2 to 3 business days, Monday through Friday, excluding public holidays. Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking details where available.

Please note that customized products, made-to-order items, special-size requests, personalized products, or special product requests may require additional preparation time. In such cases, processing may take approximately 6 to 8 business days before dispatch.

2. Estimated Shipping Time

After your order has been processed and shipped, standard delivery usually takes approximately 6 to 8 business days, depending on your destination, courier service, customs process, and local delivery conditions.

Delivery times are estimated and may vary due to factors beyond our control, including:

• Customs clearance procedures

• Courier or postal service delays

• Weather conditions

• Public holidays

• High seasonal order volume

• Local delivery restrictions

• Import checks or border delays

• Incorrect or incomplete shipping details provided by the customer

Moto Mercantile is not responsible for delays caused by courier companies, customs departments, local delivery services, or incorrect delivery information entered at checkout.

3. Order Cancellation Policy

If you wish to cancel your order, please contact us within 24 hours of placing the order.

Cancellation requests received within this time frame will be reviewed and accepted where possible. However, if your order has already entered processing, production, packaging, quality checking, or shipment preparation, cancellation may no longer be possible.

For customized, made-to-order, personalized, special-size, or special-request products, cancellations may not be accepted once production or preparation has started.

4. Free Worldwide Shipping

Moto Mercantile proudly offers free standard worldwide shipping on eligible orders. This allows customers from different locations to shop for premium leather jackets, motorcycle gear, motorbike suits, motorcycle pants, and boxing gloves with confidence.

If your country or region does not appear as an available shipping option at checkout, please contact our support team. We will do our best to assist you and confirm whether delivery is available to your location.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking number or tracking link, where available.

Tracking details allow you to monitor your shipment and follow its delivery progress. Please allow some time for tracking information to update after the courier receives and scans the package.

If your tracking information has not updated after a reasonable period, you may contact us for assistance.

6. Lost, Delayed, or Missing Orders

Although we work with shipping partners to ensure reliable delivery, unexpected delays can sometimes occur.

If your order is significantly delayed, tracking has not updated for an extended period, or the package appears to be lost, please contact us. Our support team will review the situation and work with the shipping provider to investigate the issue.

We recommend customers contact us as soon as possible if they notice any unusual tracking activity, delivery delay, or missing package concern.

7. Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping details at checkout, including full name, address, phone number, postal code, city, state, and country.

Moto Mercantile is not responsible for failed delivery, delays, returned parcels, or additional shipping costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us immediately. We will try to update the details if the order has not yet been processed or shipped.

8. Customs, Duties, and Taxes

For international orders, customs duties, import taxes, local fees, or other charges may apply depending on your country’s regulations. These charges are not always included in the product price and may be the customer’s responsibility unless clearly stated otherwise at checkout.

Customs policies vary by country, and Moto Mercantile cannot control customs charges, clearance delays, import requirements, or decisions made by customs authorities.

Customers are responsible for checking their local import rules before placing an order.

9. Delivery Attempts and Returned Packages

Courier companies may make one or more delivery attempts depending on local delivery rules. If delivery is unsuccessful due to an incorrect address, unavailable recipient, refused package, unpaid customs charges, or failure to collect the parcel, the package may be returned to sender.

If an order is returned due to customer-related delivery issues, additional shipping fees may apply for reshipment. Refund eligibility may depend on the product condition, return reason, and applicable store policy.

10. Need Help?

If you have any questions about shipping, delivery, tracking, customs, or your order status, please contact our customer support team:

Moto Mercantile

Email: motomercantilebrand@gmail.com

At Moto Mercantile, customer satisfaction is important to us. We want every customer to feel confident when purchasing leather jackets, motorcycle jackets, motorbike suits, motorcycle pants, boxing gloves, and related products from our store. We understand that sometimes a product may not be the right size, fit, or choice, so we provide a clear and fair return and refund process.

Please read this policy carefully before requesting a return, exchange, or refund.

1. Return Window

You may request a return or exchange within 30 days of receiving your order.

To start a return or exchange request, please contact our support team at:

motomercantilebrand@gmail.com

When contacting us, please include your order number, the item you wish to return, and the reason for the return. This helps us review your request and guide you through the next steps.

2. Return Conditions

To be eligible for a return, the product must meet the following conditions:

• The item must be unused, unworn, and in its original condition

• The product must not show signs of riding use, training use, sweat, damage, stains, odor, scratches, or visible wear

• All original packaging, tags, labels, inserts, and accessories must be included

• The item must be returned in suitable packaging to prevent damage during return shipping

• The return request must be made within the allowed return period

Leather jackets, motorcycle gear, motorbike suits, motorcycle pants, boxing gloves, protective gear, and training equipment that show signs of use may not be eligible for return due to hygiene, safety, and product condition reasons.

Moto Mercantile reserves the right to refuse any return that does not meet the conditions stated in this policy.

3. Refunds and Exchanges

Once your returned item is received, our team will inspect it to confirm that it meets our return conditions.

If your return is approved, your refund or exchange will be processed within 3 to 5 business days after inspection.

Refunds will be issued to the original payment method used at checkout. Please note that banks or payment providers may take additional time to show the refund in your account.

Approved exchanges will be processed and shipped after the returned item has been accepted.

Original shipping charges, if applicable, are non-refundable unless the product received was defective, damaged, or incorrect due to our error.

4. Return Shipping Costs

For standard returns, such as change of mind, wrong size ordered, incorrect fit selected, or personal preference, the customer is responsible for return shipping costs.

We strongly recommend using a trackable shipping service when returning an item. Moto Mercantile is not responsible for return packages that are lost, delayed, or damaged during return transit.

Please do not send any product back without first contacting us and receiving return instructions.

5. Defective, Damaged, or Incorrect Items

If you receive a product that is defective, damaged, or different from what you ordered, please contact us within 7 days of receiving your order.

To help us resolve the issue quickly, please include:

• Your order number

• Clear photos of the product

• Photos of the packaging, if damaged

• A short description of the issue

• If the issue is approved after review, Moto Mercantile may offer one of the following solutions:

• A full refund

• A replacement product

• An exchange

• Another suitable resolution based on the situation

If the mistake was caused by us, or the item is confirmed defective, damaged, or incorrect, Moto Mercantile will cover the return shipping cost where applicable.

6. Non-Returnable Items

Certain items may not be eligible for return or exchange, including:

• Used boxing gloves, motorcycle gear, leather jackets, or riding apparel

• Items with sweat, odor, stains, scratches, visible wear, or damage

• Customized, personalized, altered, or made-to-order products

• Products damaged due to misuse, poor care, improper storage, or incorrect cleaning

• Items returned without original packaging, tags, labels, inserts, or accessories

• Clearance or final sale items, where stated on the product page

7. Order Cancellation

If you wish to cancel an order, please contact us within 24 hours of placing the order.

Cancellation requests made after this period may not be accepted if the order has already entered processing, production, packaging, or shipment preparation.

Customized, personalized, made-to-order, or special-request items may not be cancellable once preparation has started.

8. Product Size and Fit Responsibility

Customers are responsible for selecting the correct product size, style, and fit before placing an order. We recommend checking the product details, size chart, and description carefully before completing your purchase.

If you are unsure about sizing for a leather jacket, motorcycle jacket, motorbike suit, motorcycle pant, or boxing glove, please contact us before ordering. Our support team will do its best to guide you.

Returns due to wrong size selection may be accepted only if the product meets all return conditions stated in this policy.

9. Refund Processing Time

After your return is approved and processed, the refund will be issued to the original payment method. While Moto Mercantile may process approved refunds within 3 to 5 business days, your bank, card provider, or payment gateway may take additional time to display the refund in your account.

Moto Mercantile is not responsible for delays caused by banks, payment processors, or financial institutions.

10. Need Help?

If you have any questions about returns, refunds, exchanges, cancellations, defective items, damaged products, or incorrect orders, please contact our support team:

Moto Mercantile

Email: motomercantilebrand@gmail.com